Delivery, returns and policies

Returns

Fresh flowers and plants: if they arrive damaged or wilted, tell us within 48 hours of delivery with a photo and we refund or resend them. Vases, pots, accessories and dried or preserved flowers can be returned unused within 30 days of delivery for a refund to your card, free at any of our shops or by mail with a $4.95 return label. Wedding and event pieces are made to order and can't be returned.

Delivery

Standard delivery takes 3 to 5 working days. Express US delivery is 1 to 2 days, international express 2 to 4 days. Nothing ships from this store: it is a test store and every order is simulated.

Cancellation

Orders can be cancelled free of charge until they are marked shipped.

Freshness promise

Cut flowers are guaranteed to last seven days from delivery with fresh water and flower food.

Subscriptions

Some flowers can be ordered on a plan. Each plan states, before you pay, what each order costs, how often it comes and until when. Tax and delivery are added to each order. You manage and cancel a plan from your order page, linked in your order confirmation.

• Every 2 weeks, save 10% (bouquet_sunflowers): A fresh sunflower bundle every two weeks, 10% off the one-time price. Renews automatically until you cancel. Cancel any time from your order page, linked in your order confirmation; no notice period and no minimum commitment.
• Monthly, save 15% (bouquet_peonies): Peonies in the size you pick every month, 15% off the one-time price. Renews automatically until you cancel. Cancel any time from your order page, linked in your order confirmation; no notice period and no minimum commitment.
• Monthly, first box half price (set_letterbox): A letterbox bouquet every month. The first box is half price; the rest are the usual price. Renews automatically until you cancel. Cancel any time from your order page, linked in your order confirmation; no notice period and no minimum commitment.
• Gift: 3 months (set_letterbox): Three monthly letterbox bouquets, $24.00 each, then it stops. Nothing renews. Ends on its own after the last of 3 orders; nothing renews. Cancel the orders still to come any time from your order page, linked in your order confirmation; no notice period.
• Weekly (set_office_weekly): A fresh arrangement for reception every week. Sold only as a subscription. Renews automatically until you cancel. Cancel any time from your order page, linked in your order confirmation; no notice period and no minimum commitment.

Questions